Subscription Info/Help
2025 Update: we have changed our subscription system. The instructions below are for the new system, but there may be something we missed in updating it. So please email us for any questions about subscriptions that are unanswered by the explanations below, or if you have any issues with the system. Thanks!
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The Basics
Please note: any cancellations/changes requested by email must be sent at least 48 hours before your delivery day, otherwise you may not be able to be changed/refunded.
Skipping a week of your Subscription:
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to skip.
Scroll down to the Billing Schedule until you see the charge date of the order you want to skip (this is when you are charged, not the delivery date).
A small circle will appear and then the writing will show "Skipped". You can unskip if you have made a mistake.
You can now skip specific weeks of your subscription in advance, not just the next order! Just choose the correct payment date you want to skip
(don't forget the 48 hour in advance cut-off, as the payment date will determine when an order is scheduled).
Pausing your Subscription:
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to pause.
Click the orange Pause button on the right hand side.
Your browser will ask if you are you sure - click the red Pause it button if you are.
The Status of your subscription should now read 'Paused' in orange.
Resuming your Subscription:
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to resume.
Click the blue Resume button on the right hand side.
Your browser will pop up with an “Are you sure?”, click OK.
Your browser will reload the page and the Status will now read 'Active' in green.
Refresh the page and your Billing schedule will show up. If the next charge date is not before the next cut-off, click the Place New Order button, to create an order and be charged for it immediately.
Changing your Subscription's Address or Phone Number:
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to edit.
Scroll to the Shipping section on the right and click Edit.
Edit your details and click Save when you are done.
Please note: if your subscription has already made your next order, the address for that order will not have been changed, so you will need to email us ASAP to update it manually.
Changing your Subscription's Payment method:
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to change the payment method of.
Next to Payment Method click on Edit.
This will automatically send an email to your subscription's registered email address, so you can securely update your payment method by checking that email and clicking the link provided.
Changing your Box or Delivery Day*
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to edit.
Click the blue Add Item button below the existing meal box listed.
A list will pop up: search for the meal box you want to change to or scroll down to find it in the list (you may need to search very precisely for specific box creators i.e. "box creator - 3 recipes").
Click the blue Add button next to the option you want.
The item should add to your subscription.
Click the red Remove option next to the old item to remove it.
Then click the blue Save button on the right.
You can add other items to your subscription!
At this stage, Ripe Coffee is the only non-meal box product that you can subscribe to. If you would like to be able to subscribe to something else, please email us!
Please note: if your subscription has already charged you for your next order and you want it changed to your new box choice, you will need to cancel this as well. See the above section Can I cancel my order? for more info. or just email us.
*Unfortunately, changing your order will remove the 5% discount on the subscription. You will need to cancel the subscription and start a new one with the product you want to continue receiving a 5% discount. Apologies for the inconvenience, we are working on improving this function.
Changing the Subscription Frequency
If you want to change your subscription from/to weekly/fortnightly, please email us! Unfortunately it is not possible yet on the website.
Cancelling your Subscription:
Log in to your account.
Click the blue Subscriptions button on the right hand side.
Click the light blue Click Here to View Subscription button of the Subscription you wish to cancel.
Click the red Cancel my subscription button on the right hand side.
Your browser will ask you if you are sure, if yes, click the red Cancel it option.
Your page will refresh and the status of the subscription will read Cancelled in red.
Please note: if your subscription has already made an order for the following week, you will need to cancel this as well! Please email us to cancel any existing orders. Full refunds will only be provided if the request is at least 48 hours before the order's delivery day.
Please provide feedback before you go!
If for any reason you are unsatisfied with our service please let us know! We are a small business and are very open to trying new things, and gladly welcome feedback and suggestions from all our customers.
If you can no longer purchase from us, please email us so we can collect our jars and icepacks from you so we can continue reusing them.
Thank you for helping us with our Zero Waste cycle!