Happy New Year! Orders are now open for 2025. New order cut-off time is 48 hours before your delivery day!

How to Order


a illustrated diagram, with arrows pointing in a loop between four steps: 1 order your box. 2 box delivery. 3 cook and eat. 4 return jars.

 

Detailed Steps

Make an Account

  • Please check your delivery address is within our current Delivery Zones and what day your area can receive deliveries.
  • Sign up to create an account with your name, email and a password.
  • Optional: Sign up to our newsletter at the bottom of our homepage!

Choose your Meal Box

  • Check out our menu options on our current Menu Calendar
  • Have a look at our available meal boxes, choose a box, select your preferred delivery day (please choose a day compatible with the Delivery Zone you are in), and add it to your cart.
  • Select the Subscription option if you would like a weekly or fortnightly subscription, and to save 5%! (Minimum 2 orders before edit/cancel).
  • Check to make sure you know what week your order is in! Order cut off time is a minimum of 48 hours before the delivery day. So the delivery cut off times are:
    • midnight Saturday night for a Tuesday delivery
    • midnight Monday night for a Thursday delivery 
    • midnight Wednesday night for a Saturday delivery 
  • Please email us before ordering if you want to request a late order and we will get back to you ASAP!
Extras: Don't forget to check out our Zero Waste Pantry Staples & Produce for goodies to add to your order! If you are choosing a box subscription, your goodies will not be subscriptions unless you choose them to be separately. Only some products are available as subscriptions i.e. Coffee. To add a one-off product to an existing subscription, simply make a separate order at least 48 hours before the box delivery day you have chosen - we will collate it with any other orders you have for that week and include everything in the one box.

    Check Out and Pay

    • Head to the checkout via Your Cart in the top right hand corner.
    • Add your delivery address, your email, name and contact cellphone number and pay through Shopify's secure processing. 
    • If your house is hard to get to/find/upstairs and not numbered/has an access code etc. please add directions in the notes or 'Apartment/Suite' address line. Other delivery notes can be added here too (i.e. don't knock, please call on arrival, etc.)

    Confirmation and Reminder Emails

    You should receive a confirmation email upon ordering, and a delivery reminder email from us the evening before your delivery with links your meal box's instructions and recipes. Please add our email address yumjarnz@gmail.com to your contacts to prevent the email going to spam. If you do not receive any emails, your order may not have been successful, or your account email may be incorrect. Please contact us if you are unsure when your delivery will be.

    Receiving your Delivery

    We will deliver your box between 9am-5pm on the delivery day you chose or the closest appropriate day if you chose an incompatible day to your Delivery Zone.

    • House deliveries: If you have a secure, sheltered doorstep, we will just leave your box there with a knock at the door. If you have any previous Yum Jar boxes, jars, or ice packs, please leave them outside your door (sheltered from rain if possible as they will break if wet and we like to reuse them!) for us to collect. If you want the delivery to be left in a specific place please let us know in the delivery instructions, i.e. "leave box on back doorstep left of the house" or by emailing us.
    • Apartment deliveries: If you live in an apartment and will not be home during your delivery, please include your building's access code on your address in line 1, so we can safely leave it inside. Please leave any previous box of jars near the entrance, not outside the building. If you will be home, please let us know in advance, so we can call you on arrival and wait for you to come down with any previous box of jars and collect your new box.
    • Collection from our Kitchen: If you can't receive a home delivery for any reason, pickup from our kitchen is possible. Please bring any previous boxes/jars/icepacks back to us for reuse. Our kitchen is now located at 25 Cairns Street, Rongatai. If you can no longer make it on the day you have chosen, please contact us ASAP to rearrange. 

    Returning/donating your Jars

    • Please put out your previous box of clean empty jars with defrosted icepack and icepack tray for collection on the day you are expecting a delivery so our drivers can easily swap it for your new box when they arrive.
    • Jars and lids must be thoroughly washed and clean of any food residue.
    • Please include the icepack and cardboard tray it was delivered with, defrosted so it doesn't damage the box with moisture, as we reuse these too.
    • Please do not write on or damage the box if you can help it! If your box is damaged and is no longer safe to return your jars in, please recycle it, and use a different box or bag that our drivers can take with them. 
    • If you are going away, moving, or discontinuing ordering from us, please let us know by email so we can come by and recollect our jars, box and icepack from you. You do not need to return your jars urgently if you are expecting to reorder within a month of your previous order.
    • You can also donate extra jars and icepacks to us! If you have a delivery coming, just pop them into your box you're returning.
    • If you are not ordering for a while and want to request a collection, head to our Jar Collection page for more info.