UPDATE: Orders now close THURSDAYS at MIDNIGHT for Meal Boxes delivered the following week!

FAQ / Contact Us

For any inquiries not answered by our website, or if your inquiry is urgent, please send us an e-mail.

What staples do I need to have in my pantry?

We include everything you need in our boxes except a few optional basics. We recommend having the following in your pantry:

- Olive Oil, Extra Virgin Olive Oil, Sesame Oil, and Coconut Oil are our most recommended Oils, but you can always substitute your preferred oil into any recipe- or omit it altogether if you prefer!
- Salt & Pepper

You can purchase all of the above ingredients (and many others) as add-ons to your box from our Zero Waste Pantry Goodies Shop!

How long do the recipes take to cook?

All our recipes are designed to take the average home cook with basic skills and equipment less than 30 minutes from Box to plate! We include freshly prepared sauces and toppings (made within 48 hours of your box delivery) in our meal boxes to greatly simplify and speed up the process.

What do you mean by "Zero Waste"?

At Yum Jar we are determined to help our customers reduce their waste, so we have created a Zero Waste Cycle that is super easy to follow, and at no extra cost to you. We reuse all our glass jar containers, our ice-packs, and even our carboard boxes for as long as they are in good condition! All you have to do is remember to leave your previous box outside for collection with the empty, clean jars, and lids, and the icepacks (defrosted) when your next order is being delivered. You'll be amazed at how reduced your rubbish and recycling becomes!

We're also buying everything in bulk in our kitchen to reduce packaging, returning containers to suppliers, and avoiding plastics and packaging that cannot be recycled as much as we can. We are now only sending half a household-sized bag of rubbish weighing less than 1kg per 1500 meals sent out to customers per week! The waste created is mostly things legally required in running a commercial kitchen, which we are always looking for solutions for. We are sending all our compost to Edible Earth Garden in Porirua, recycling all our paper/cardboard/tins/aluminium and any unavoidable #1, #2, #5 and soft plastics. We are saving and taking all our bottle caps to the Sustainability Trust, and any occasional broken glass we take to the glass recycling ourselves so it doesn't go to landfill.

How do you safely and hygenically reuse the jars?

When we receive empty Yum Jar items back from our customers regardless of how clean they look they are hand-washed in the sink, put in our large commercial dishwasher, and thoroughly sterilized to ensure they are 100% safe for re-use. We ask our customers to wash all their jars and lids thoroughly with detergent before returning them to us. This reduces our washing time significantly and makes it a lot safer (and less gross!) for our staff.

Can you collect my jars if I’m not ordering this week?

Yes! If you aren't ordering again in the near future you can order a Free Box/Jar Pickup to ask us to recollect your box! We have limited capacity for these each week, so we recommend getting in quick! If you are only away for 1 or 2 weeks and intend to reorder soon, don't worry about holding onto your jars for that time. The cut-off time for collection is midnight Thursdays the week before collection. i.e. if you make an order on Wednesday for a collection on a Thursday, the collection will occur the Thursday after, not the next day!

Can I donate other jars or ice-packs to you?

Yes please! We are always keen to receive extra jars to use and prevent from being recycled when they can just be reused! Pop them in your box before you return it to us, or order a Free Box/Jar Pickup - but please read on the page linked what we accept for donation - we aren't a recycling service!

Is all the food Plant-Based? And is that the same as vegan?

Yes! Our definition of Plant Based is the same as Vegan, therefore no products derived from animals or insects have been used. For example, we don’t use: meat, dairy, poultry, eggs, honey, fish or shellfish products. We’re using a wide variety of vegetables, legumes, fruits, and other locally sourced, minimally processed, natural ingredients to create our delicious, nutritious recipes each week. We do occasionally use ingredients such as GMO free Tofu and TVP (soy protein) to add extra nutrition and variety to our recipes. We create a few ‘dairy alternatives’ for our recipes, so you will occasionally see terms like “cream” or “parmesan” used to describe these – but don’t worry, they are 100% vegan!

Is your food Coeliac-safe?

All of our meals have a Gluten Free option. No gluten-containing products are cooked in our kitchen. The only gluten products in our kitchen are dried pastas/noodles. No oats, other grains, or flours containing gluten are used. We store and package all gluten products separately and extremely carefully, so the contamination risk is the lowest possible. There is also no gluten used in any of our sauces.

However as much as we are extremely careful, we cannot completely guarantee all products we buy are completely risk free. Some bulk products we buy may have been processed before entering our kitchen on machines that while also carefully cleaned between use, may have processed gluten.

Is our food Organic?

Short answer: No. Long answer: while we do buy some organic produce and dry goods, we don't do it as a rule. We want to keep Yum Jar accessible and affordable, and going 100% organic would come with a significant price increase to our boxes. Our salad greens and fresh herbs however do come from a totally organic garden in East Porirua, less than 5km from our kitchen.

Is there a minimum order?

You must order least one box from our Zero Waste Pantry Meal Box Collection to receive a delivery, i.e. you cannot order our Zero Waste Goodies Shop products by themselves. The exception to this is the Free Box/Jar pickup request, of which we have a limited amount of per week.

Do I have to Subscribe?

No, subscriptions are not mandatory with our service. However, if you choose to subscribe, you will receive a 5% discount on your order and each continued order in the same subscription, but the minimum weeks for subscription to receive the discount is 2 deliveries. 

Is there an extra Delivery Fee?

No! The delivery fee has been included in the cost of the box, so there's no extra fee added on at the checkout.

How much is it per meal?

The bigger the box, the cheaper per meal it becomes! For example, our smallest box is the Box Creator - 1 Recipe with 2x portions, and costs $15.50 per meal, whereas our largest box, the 20-meal Couple Goals Box, is only $11 per meal. Delivery is included in the cost of all Meal Boxes. All Boxes have their price/s listed at the top of their descriptions.

Bigger family or household? Going on a group trip and need easy meal prep for more than 4 people? You are absolutely welcome to order multiple meal boxes depending on your household's needs, but we do require that all delivery orders made for the same address are delivered on the same day - as we have limited time and capacity for deliveries.

My preferred option says "Sold Out"

If everything on the website is "Sold Out" that means we have reached our order capacity for the week and closed our orders.
If you’re after something that is "Sold Out" on your preferred delivery day, but other days/products are available, just email us about it ASAP - we may be able to help!

Why can’t I order a Self Love/Couple Goals/Box Creator on Monday?

We are a small team operating in a small space. Because of this we can only cook Recipes 1,2 and 3 on Mondays, so the boxes containing Recipes 4 and 5 aren't available until Tuesdays at the earliest. The Box Creators take more time to put together as they are all so different, so we only have the extra time to do this from Thursdays onwards. We do apologize for this inconvenience and hope to change this in future when we can afford a larger space and team!

How long does the food in my meal box last?

Each box's meal components all have a safe-to-eat lifespan of 1 week from delivery*, if all precooked food and veggies are kept fresh in the fridge, and other dried goods** are kept sealed in a temperate area. *Any fresh leafy greens may perish faster than this, so we recommend eating the meals with them in first. **The Corn Tortillas we use may look like cupboard-stable items, but please keep these tightly sealed and in the fridge or they may grow mould.

I'm pregnant, is your food safe for me and my baby?

Most of our food will be completely fine for pregnant people. Plant Based diets are in general far less risky than diets containing meat or dairy products. Our precooked sauces will be safe for you to eat as long as the ones that require heating are heated to above 75 degrees Celsius, for at least 2 minutes. The only possible things to look out for might be coconut cream and coconut yoghurt, which we would recommend you eat within 4-5 days of the box delivery, and anything containing Tahini, which presents a risk if uncooked. We would also definitely recommend washing all your veggies well, but we hope everyone does that anyway! Our products are not specifically designed for pregnant people, so we recommend you seek advice from your GP for more specific health information.

Can I freeze my sauces?

Yes! Most of our sauces will be fine to freeze and eat once thawed and then reheated to above 75 degrees Celsius for more than 2 minutes. When freezing, please transfer the sauce to a container other than our glass jars, as these may break in the freezer. Make sure you freeze things before 1 week from their delivery! We also recommend consuming everything within 2 months of freezing. If you're unsure about what to/not freeze, just email us!

I work/live outside your delivery zone! Can I order?

Provided you can pick up your order from our Porirua kitchen, you can definitely order from us! Our kitchen is located at 59b Takapuwahia Drive, Porirua, between the Convenience Store and the Laundromat. The kitchen is open for collections between 4pm-9pm Mon-Weds, and 10am-3pm Thurs-Fri. Please email us if you are unable to collect during these times, and we may be able to arrange a different time, as there are often staff in the kitchen at other times.

Can I cancel my order?

Yes, to cancel your order, please email us. Cancellations requested before 5pm on Sunday the week before delivery will receive a full refund. After this time, a cancellation requested by 9am on the day of delivery will be eligible for a 50% refund. We are unable to offer any refunds for cancellations after 9am on the day of delivery. Alternatively, we can shift your delivery to the next available day if you wish to delay your order, but please let us know ASAP! (If you are on a subscription, please see the subscriptions info below).

How do I change my Address/Phone Details?

To change your Address or Phone Number, log into your account, and click the "View Addresses" button displayed below your address. Click "Edit" button below the the address you want to change. Edit the Address or Phone number. Check the "Set as default address button", and then "Update Address". Please make sure to delete any old addresses from your account if they are no longer needed.

Subscriptions

If you have made an ongoing subscription your account will be charged each week/fortnight (depending on which you chose), on the same day and at the same time the subscription was first created. Therefore, if you need to make any changes to your subscription, you need to make them before this same day and time each week. Consider it your own personal ‘cut-off’ time. If you miss this and need to change something about your order, please just email us and we can help.

Skipping a week of your Subscription:

Log in to your account here. 
Click on Subscriptions.
Click on the Subscription Number of the Subscription you wish to pause.
Click Skip Next Order on the right hand side.
Your browser will pop up with an “Are you sure?”, click OK.
Your browser will confirm the pause with “Your next order has been skipped” message on screen. The "Next Order" date on the right hand side indicates the next date your account will charge you for an order. You can click skip again if you wish to skip 2 weeks, and again after that for 3 weeks, and so on. If you are going away for a definite period of time, this is the best way to pause your subscription!

Pausing your Subscription:

Log in to your account here. 
Click on Subscriptions.
Click on the Subscription Number of the Subscription you wish to pause.
Click Pause on the right hand side.
Your browser will pop up with an “Are you sure?”, click OK.
Your browser will confirm the pause with “Your subscription has been paused” message on screen.

Unpausing your Subscription:

Log in to your account here. 
Click on Subscriptions.
Click on the Subscription Number of the Subscription you wish to resume.
Click Resume on the right hand side.
Your browser will pop up with an “Are you sure?”, click OK.
Your browser will confirm the pause with “Your subscription has been resumed” message on screen.
On the right hand side, it will state your Next Order’s charge date. Make sure this date is before the cut-off time of midnight Thursday if you want an order to be included the following week! If it is not, click the Charge Now button, to create an order immediately.

Changing your Subscription Address/Phone Number:

Log in to your account here. 
Click on Subscriptions.
Click on the Subscription Number of the Subscription you wish to change the address of.
Scroll down to the address section and click Change.
Edit your address and click Update Address when you are done.
Please note: if your subscription has already made an order for next week, the address for that order will not have been changed, so you will need to email us ASAP to update it manually.

Changing your Subscription Payment method:

Log in to your account here. 
Click on Subscriptions.
Click on the Subscription Number of the Subscription you wish to change the payment method of.
Click on the Update button below the Payment Method displayed.
This should take you to where you can enter your card details.
Click Update to return to the Subscription page, where your new details should now be partially displayed. 

Changing your Subscription to another Box or Delivery Day:

You will need to cancel your existing subscription and begin a new one if you want to change the type of Box you receive. See below for information on Cancelling your Subscription.
Please note: if your subscription has already made an order for the following week, and you want it changed to your new box choice, you will need to cancel this as well. See the above section "Can I cancel my order?" for more information.

Cancelling your Subscription:

Log in to your account here. 
Click on Subscriptions.
Click on the Subscription Number of the Subscription you wish to cancel.
Click Cancel on the right hand side.
Your browser will pop up with an “Are you sure?”, click OK.
Your browser will confirm the pause with “Your subscription has been cancelled” message on screen.
Please note: if your subscription has already made an order for the following week, you will need to cancel this as well. See the above section "Can I cancel my order?" for more information.

If for any reason you are unsatisfied with our service please let us know and we will see what we can do to improve! We are still a small business and are open to trying new things and gladly welcome suggestions from all our customers.

If you can no longer purchase from us, please order a Free Box/Jar pickup so we can get our jars back from you.

How do I know my card details are secure?

When you purchase by credit or debit card our website directs you to Stripe processing to take your details. The only thing our system retains are your profile details, the rest is secure in the banking system. Once your purchase is approved you will be brought back to the Yum Jar website. Your order needs to come back for it to be confirmed and for both of us to receive notification of your order.