8/6/21: Orders are now open for deliveries next week!

Contact Us/FAQs

Contact Us:

For any inquiries not answered by our website, please send us an e-mail.

 

Why choose Yum Jar's Zero Waste Pantry?

Yum Jar was created to make eating healthy, plant-based food and reducing your carbon footprint as easy, convenient and delicious as possible!

We are completely zero-waste from pot to plate!

There’s a huge amount of pressure as a society to reduce our consumption levels and carbon footprint, but we as consumers have been hardwired to rely on harmful but convenient solutions like plastic packaging and takeaway foods on the regular.

Yum Jar provides a zero-waste lifestyle option, packaging your food in reusable glass jars that you can return to us next time we deliver. All you have to do is remember to leave our box of jars outside for collection with your next order. You'll be amazed at how reduced your rubbish and recycling becomes!

We're also buying everything in bulk to reduce packaging, returning containers to suppliers, and avoiding plastics and packaging that cannot be recycled as much as we can!

All our food is 100% plant-based! 

With more and more research being confirmed about global warming and the negative effect our food habits are having on our atmosphere, it seems so hard to know how to make a difference as an individual. However, eating plant-based foods has been widely shown to greatly reduce our impact - by up to 80% per person! BUT, we acknowledge that changing our eating habits without sacrificing nutrition and taste can seem like an impossible task..

Yum Jar to the rescue! We want you to feel good, not only by eating delicious, nutrient dense, plant-based food, but also by knowing you're reducing your own personal environmental impact! We've designed and are very proud of our business model, that incorporates a zero waste cycle with recollection and reuse of all of our delivery packaging, and makes buying products for our kitchen that are sustainably packaged a high priority. 

We also deliver zero carbon with our 100% electric Nissan Leaf vehicles!

What staples do I need to have in my pantry?

We include everything you need in our boxes but a few optional basics. These will be included in the recipes emailed to you when you make your order, so we recommend having the following in your pantry:

- Olive oil, and Sesame, Coconut or Peanut Oils

- Salt & Pepper

How large are your meals?

Our meals are designed to suit the average person's dietary needs, i.e. to meet 1/3 of your daily nutritional intake (which is approximately 8700kj in total).  

Are the meals healthy?

Yes! Our meals are:

- jam-packed full of fresh produce, whole grains, legumes, and other whole, natural ingredients!

- 100% plant-based (zero animal products used or purchased)

- contain minimal amounts of oil and salt (not 100% oil free, but close!)

- contain NO refined sugars, artificial sweeteners, msg, or additives, no palm oil

- made fresh from scratch on the day of delivery!

Can I get the nutritional information?

We can send you ingredient quantities of each meal on request, though due to variable produce sizes we cannot guarantee the exact nutritional info for each meal. (Why we don't put the info on the website? It would cost a lot of money to officially get verified and would mean we couldn't change up our menu as often).

Is our food Organic?

Short answer: No. Long answer: while we do buy some organic produce and dry goods, we don't do it as a rule. We want to keep Yum Jar accessible and affordable, and going 100% organic would come with a significant price increase to our boxes.

How long is the preparation time per meal?

All our recipes are designed to take under 30 minutes from starting to serving! We include pre-prepared sauces and toppings in our meal boxes to speed up the process, so you spend minimal time working and maximum time enjoying!

Is there an extra delivery fee?

No! The delivery fee has been included in the cost of the box, so there's no extra fee added on at the checkout.

Do you recollect the boxes/jars/ice-packs?

Yes! Please keep the box, cleaned empty jars, lids and ice packs so we can collect them for reuse. Box collection will occur either when your next order is delivered or if you aren't ordering for a few weeks you can select the free Box Collection option to pick a time when we can collect it.

Is there a minimum/maximum order?

No minimum order required! You are of course welcome to order multiple meal boxes depending on your household's needs, but please order them for the same delivery option if in the same week.

How long does the box last?

Each box's meal prep items have a safe-to-eat lifespan of 1 week from delivery, if precooked food and veg is kept fresh in the fridge, and other dried goods are kept sealed in a temperate area. Fresh leafy greens may perish faster than this, so we recommend eating the meals with them in first.

Can I freeze my meals?

Sure! But please transfer to a container other than our glass jars, as these may break in the freezer. We recommend not freezing fresh vegetables or toppings (i.e. guacamole, slaw) as these will not always taste great reheated or thawed, but most sauces, precooked pasta and rice etc. will be fine to freeze and eat over the following few weeks. If you're unsure about what to not freeze, just ask us via email.

I work/live outside your delivery zone! Can I order?

Yes! Provided you can pick up your order from our Porirua kitchen at 6pm Weds or Thursday. Please contact us if you are just outside our delivery zone and are unable to collect and we will see if it is possible, depending on where you are located.

Can I cancel my order?

Yes, if it is before 9am Monday you will get a full refund.

If you are on a subscription you need to pause/skip/cancel before your weekly charge date. If you miss this and still want to make a change just email us asap!

Subscription Pausing/Editing

If you have a subscription you need to pause, cancel or edit your order BEFORE your weekly charge to your bank occurs. If you miss this and still want to make a change just email us asap, before Monday 9am.

To edit your subscription, head to the account page, click subscriptions, and then click on the subscription number you want to change - see image below:

I've moved house! Can I change my subscription address?

You can update and delete old addresses in your Account settings.

NOTE: If you have a subscription and you are changing your address, you need to edit your subscription address as well as your Shopify account address, this can be done via the link in the subscription section circled above. If you have multiple subscriptions you need to update all individual active subscriptions seperately. If you are having trouble or need help please email us and we will be happy to help.

Is your food Coeliac-friendly?

ALL of our meals can be gluten free, and our kitchen space is separated into two spaces. Our main prep space is located in the gluten free area, and we package and store any non gluten free items outside of this space, so there is no real contamination risk, however as much as we are extremely careful, we cannot completely guarantee all products we buy are completely risk free.

How do you re-use your jars hygienically?

When we receive empty Yum Jar items back from our customers regardless of how clean they look they are hand-washed in the sink, put in the commercial dishwasher, and sterilized to ensure they are 100% safe for re-use. We prefer you pre-wash your jars before returning them to us too!

What if I no longer intend to order?

If for any reason you are unsatisfied with our service please let us know and we will see what we can do to improve! We are still a new small business and are open to trying new things and welcome suggestions from our customers.

If you can no longer purchase from us, please order a free box pickup. Otherwise, Hopper Home Eco Shop on Hopper St, in Wellington city, are open most days and happy to receive Yum Jar drop offs.

 

Can I donate other jars to you?

Yes please! We are always keen to receive extra jars to use and prevent from being recycled when they can just be reused! Pop them in your box before you return it to us.

Where's the meat and dairy?

All Yum Jar meals are 100% free from animal products. You can get all the nutrition (yes, including protein, b12 and calcium!) you need from plant-based foods, you just have to know how! Luckily, our chef Ottilie has been cooking vegan for over 7 years and has been a vegetarian most of her life, so has a whole lot of delicious and satisfying plant-based recipes up her sleeve. Some of these recipes taste a lot like the 'real deal', just without relying on the hugely environmentally detrimental animal product industry. Included in every Yum Jar recipe is a variety of proteins, carbs and other important nutrients that all come from plant-based ingredients that will satisfy vegans, vegetarians, and omnivores alike!

How do I know my card details are secure?

When you purchase by credit or debit card our website directs you to Stripe processing to take your details. The only thing our system retains are your profile details, the rest is secure in the banking system. Once your purchase is approved you will be brought back to the Yum Jar website. Your order needs to come back for it to be confirmed and for both of us to receive notification of your order.

What if I have other questions? 

For all other inquiries, please send us an e-mail and we will get back to you within 2 working days.