30.11.20: Orders reopen Saturday Midday

FAQs

Why choose Yum Jar's Zero Waste Pantry?

Yum Jar was created to make eating healthy, plant-based food and reducing your carbon footprint as easy, convenient and delicious as possible!

We are completely zero-waste from pot to plate!

There’s a huge amount of pressure as a society to reduce our consumption levels and carbon footprint, but we as consumers have been hardwired to rely on harmful but convenient solutions like plastic packaging and takeaway foods on the regular. Yum Jar provides a zero-waste lifestyle option, packaging your food in reusable glass jars that you can return to us next time we deliver. All you have to do is remember to leave our box of jars outside for collection with your next order. You'll be amazed at how reduced your rubbish and recycling becomes! We're also buying everything in bulk to reduce packaging, returning containers to suppliers, and avoiding plastics and packaging that cannot be recycled as much as we can!

All our food is 100% plant-based!

With more and more information surfacing about global warming and the negative effect our food habits are having on our atmosphere, eating plant-based foods has been widely shown to greatly reduce our impact - by up to 80% per person! BUT changing our eating habits without sacrificing nutrition and taste can seem like an impossible task. Yum Jar to the rescue! We want to help our customers feel good about themselves, not only by eating delicious and nutrient dense meals but also by knowing they are reducing their environmental impact.

What staples do I need to have in my pantry?

We include everything you need in our boxes EXCEPT a few basics. These will be included in the recipes emailed to you when you make your order, so we recommend having the following in your pantry:

- Olive Oil

- Sesame Oil

- Soy Sauce (Gluten Free Soy Sauce or Tamari are GF options)

- Salt & Pepper

How large are your meals?

Our meals are designed to suit the average person's dietary needs, i.e. to meet 1/3 of your daily nutritional intake (which is approx 8700kj total).  

Are the meals healthy?

Our meals are not only plant-based, made from scratch, and designed to be a decent portion of food per serving, they also contain only very little oil and salt, and NO refined sugars, artificial sweeteners, msg, or additives! Instead, they are jam-packed full of fresh produce, whole grains, legumes, and other whole, natural ingredients!

Is our food Organic?

Short answer: No. Long answer: while we do buy some organic produce and dry goods, we don't do it as a rule. We want to keep Yum Jar accessible and affordable, and going 100% organic would come with a significant price increase to our products.

How long does it take to cook the meals?

All our recipes are designed to take under 30 minutes from start to finish. We include pre-prepared sauces and toppings in our meal boxes to speed up the process, so you spend minimal time "slaving over a hot stove"!

Is there a delivery fee?

No! The delivery fee has been included in the cost of the box, so there's no extra fee added on at the checkout.

Do you recollect the boxes/jars?

Yes! Please keep the box, empty jars, lids and ice pack so we can collect them each week. Collection will occur with your next delivery or at the same time as your previous delivery the following week regardless of if you have made another order. If you have not ordered, collection will be on Friday morning between 9am-1pm. We will send an email the day before to remind you. If it's not possible to pick up during this time, we will email you and arrange another time that suits you.

Is there a minimum/maximum order?

No minimum order required! But you are of course welcome to order multiple meal boxes depending on your household's needs.

How long does the box last?

Each box's meal prep items have a safe-to-eat span of at least 1 week from delivery, if precooked food and veg is kept fresh in the fridge, and other dried goods are kept sealed in a temperate area.

Can I freeze my meals?

Sure! We recommend not freezing fresh veg or toppings (i.e. guacamole, slaw) as these will not always taste great reheated or thawed, but most sauces, precooked pasta and rice etc. will be fine to freeze and eat over the following few weeks. If you're unsure about what to not freeze, just ask us via email.

I work/live outside your delivery zone! When will you be delivering to me?

As soon as we are regularly hitting our weekly capacity again we hope to hire another staff member who can both help in the kitchen, and perhaps deliver in another vehicle. This way we can expand our delivery zone with production demand! As we are now based in Petone, our next delivery expansion is likely to be the wider Hutt area! We would LOVE to deliver to you, so encourage your Wellington/Lower Hutt friends to order more so we can eventually make it to you by sharing our website or instagram with them! We can also deliver to workplaces, and offer pickups from our kitchen. 

Can I cancel my order?

Yes, before midday Monday you will get a full refund, or if you prefer, a discount code to the value of your cancellation. Cancellations after midday Mondays can be made but only in the form of a discount code at 67% of the box's value. This is so we can still cover our costs of preordering fresh produce!

Is your food Coeliac-friendly?

ALL of our meals can be gluten free, and our kitchen space is separated into two spaces. Our main prep space is located in the gluten free area, and we package and store any non gluten free items outside of this space, so there is no contamination risk.

How do you re-use your jars hygienically?

When we receive empty Yum Jar items back from our customers regardless of how clean they look they are hand-washed in the sink, put in the commercial dishwasher, and sterilised to ensure they are 100% safe for re-use. We prefer you pre-wash your jars before returning them to us too!

What if I no longer intend to order?

If for any reason you are unsatisfied with our service please let us know and we will see what we can do to improve! We are still a new small business and are open to trying new things and welcome suggestions from our customers.

If you can no longer purchase from us, please let us know as we would like to collect our Yum Jar box/jars from you, so will arrange with you a suitable day/time for this if possible. Otherwise, Hopper Home Eco Shop on Hopper St, in Wellington city, are open most days and happy to receive Yum Jar drop offs.

I want to bulk buy jars for myself! Where do you get them?

Yum Jar currently purchases jars in bulk from Arthur Holmes in Petone. They are about $2 each depending on the size of your purchase and the size of the jars. They are also able to be shipped to you. Great for setting up a bulk-bin-goods-sourced pantry.

Can I donate other jars to you?

Yes please! We are always keen to receive extra jars to use and prevent from being recycled when they can just be reused! Pop them in your box before you return it to us. We particularly need jars smaller than 300ml at the moment.

Where's the meat and dairy?

All Yum Jar meals are 100% free from animal products. You can get all the nutrition (yes, including protein, b12 and calcium!) you need from plant-based foods, you just have to know how! Luckily, our chef Ottilie has been cooking vegan for over 7 years and has been a vegetarian most of her life, so has a whole lot of delicious and satisfying plant-based recipes up her sleeve. Some of these recipes taste a lot like the 'real deal', just without relying on the hugely environmentally detrimental animal product industry. Included in every Yum Jar is a variety of proteins, carbs and other important nutrients that all come from plant-based ingredients that will satisfy vegans, vegetarians, and omnivores alike!

How do I know my card details are secure?

When you purchase by credit or debit card our website directs you to Stripe processing to take your details. The only thing our system retains are your profile details, the rest is secure in the banking system. Once your purchase is approved you will be brought back to the Yum Jar website. Your order needs to come back for it to be confirmed and for both of us to receive notification of your order.

What if I have other questions? 

For all other inquiries, please send us an e-mail.